Do your sponsors and commercial affiliates owning tickets need to keep full control over the ticket allocation and distribution? For example, some of their guests might have already downloaded all their tickets but won’t be using some of them. You can now offer them even more control over that process and allow them to autonomously take back tickets even after there are downloaded in your TIXNGO app.

Solution

We have added a new point of sales parameter

This feature could be abused by ill-intended users allowing them to “sell & distribute” tickets and then taking them back from fans. It is thus very important to restrict it to trustworthy users only.

Getting started

A new parameter has been added to the Point of Sales parameters to allow the take-back (reclaim) of “downloaded” tickets, in addition to the existing option for taking back “injected” tickets.

Note: Allowing the take-back of downloaded tickets may introduce a potential vulnerability, as it could be exploited by bad actors to sell, reclaim, and resell tickets.

Here is how it works:

Off: Do not allow to take back downloaded tickets.
Relay: Only allow Relay contacts to take back downloaded tickets.
Relay and public: Allow both Relay and Individual contacts to take back downloaded tickets.

This option requires the Allow taking back injected ticket option to be enabled.

Supported feature

Legacy Distribution

Ticket Reclaim Process on Seat map

Switch to "Distributed" on the remaining ticket
Click on the map button of the performance
Click on the Distributed ticket
Select the zone that contain the ticket.
Select the ticket.
Click on the Take Back button
Click on the Confirm & Take back

Ticket Reclaim Process on Ticketing Dashboard

Click on Ticketing dashboard button
Click on the number in the performance you want to take back in the "Take Back Possible" column
Click on the Take Back button
Click on the Confirm & Take back

Distribution Cart

Ticket Reclaim Process on Seat map

Toggle on "Already distributed tickets" in the portal.
Click on the seat map button of the product.
Toggle on "Display distributed" on the map.
Select the zone that contain the ticket.
Select the ticket.
Use the "Add to Cart" action to select tickets.
Assign the reclaimed tickets back to yourself or another user.

Ticket Reclaim Process on Distribution Portal

Toggle on "Already distributed tickets" in the portal.
Open Details on any ticket you want to reclaim.
Use the "Add to Cart" action to select tickets.
Assign the reclaimed tickets back to yourself or another user.

Distribution Batch

Ticket Reclaim Process on Ticket holders import batch (Ticket shop)

Access Ticketing dashboard
Click on Export ticket details
Change the email of cultural contact (Column [NEW] CC Email)
Click on Im
Click browse then select the file that have just edited