What's changed on TIXNGO Backoffice when moving from Spectator V3 to Spectator V4

What's changed on TIXNGO Backoffice when moving from Spectator V3 to Spectator V4

On the Spectators screen

Spectator V3

Spectator V4

Spectator V3

Spectator V4

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Support search by

  • Email (select from email dropdown)

  • First name (exact search - case & accent sensitive)

  • Last name (exact search - case & accent sensitive)

  • Phone number (exact search)

  • App version (exact search)

Search result

  • 10 items per page

  • User can click on the hyperlink to see the list of devices of a spectator

  • Device actions buttons are available for each line

Export data

Support search by

  • Email (select from email dropdown)

  • First name (exact search - case & accent insensitive)

  • Last name (exact search - case & accent insensitive)

Search result

  • 50 items per page

Export data

On the Spectator support screen

Spectator information

Spectator V3

Spectator V4

Spectator V3

Spectator V4

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Information

  • All the spectator information displaying directly on the top of spectator support screen

Language

  • System manage 2 type of languages: App language and Preferred email language

Action buttons

  • No action button available on the Spectator support screen

Information

  • Email, first name, last name, and communication language are displaying on top of spectator support screen

  • Other information are moved under the Personal information tab

Language

  • System manage only communication language for sending communication message

  • The app language is manage by mobile app for loading content in selected language

Action buttons

  • The anonymize and lock/unlock buttons are moved from Spectat

Spectator devices

Spectator V3

Spectator V4

Spectator V3

Spectator V4

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Information

  • A list of spectator’s devices information

Action buttons

  • No action button available on te Devices tab

Information

  • A list of spectator’s devices information

Action buttons

New action buttons available

  • Log spectator out of 1 device

  • Delete 1 device of spectator

The action moved from Spectators screen to Device tab of Spectator support screen

  • Log out of all devices

  • Delete all devices

Spectator status log New

On Spectator V4, we summarize and visualize all possible spectator statuses in the Status logs tabs. Please refer to https://go.confluence.secutix.com/wiki/spaces/TIXNGO/pages/339411699/Manage+and+protect+spectators+data#Spectator-status for more details.

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Spectator status logs view in Spectator support screen

On the Mobile logs screen

Spectator V3

Spectator V4

Spectator V3

Spectator V4

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Support search by

(no change)

Search result

  • 10 items per page

Export data

Support search by

(no change)

Search result

  • 50 items per page

Export data