Overview

Tickets bulk update is available from the Backoffice main menu, in the Tickets section, under the entry Ticket bulk update entry. This screen is enable to ADMIN,TIXNGO_SUPPORT, BASIC, and MODERATO

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Ticket bulk update menu entry.

Bulk-update wizard

The ticket bulk update is a powerful tool with lots of capabilities. To help you use it easily and saf

1. Select tickets to update

2. Select what to update

3. Validate & run

Step 1: Select the tickets to update

You have 2 ways to target the ticket: by using filters or using a csv file.

1a. Use filters

This allows users to narrow down the set of tickets that need to be updated.

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Bulk-update tickets from filters

The available filters are:

• Event (mandatory):

  • Select the event for which ticket rules needs to be updated.

  • Only one event can be chosen at a time.

  • All other filters (Tariff, Contingent, Seat Category, File Number) will be loaded based on the selected event.

• Tariff:

  • Dropdown list showing tariffs that belong to the chosen event.

  • Requires an event to be selected first.

• Contingent:

  • Dropdown list showing contingents that belong to the chosen event.

  • Requires an event to be selected first.

• Seat Category:

  • Dropdown list showing seat categories that belong to the chosen event.

  • Requires an event to be selected first.

• File number:

  • Input field for entering the file number of a ticket belonging to the chosen event.

  • If the file number entered does not belong to the selected event, bulk-update will not be allowed.

1b. Use a CSV file

Upload a file csv with all the tickets you want to update by using their ticket numbers

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Bulk-update tickets from csv file

Step 2: Select what to update

After select tickets in step 1, you can select what needs to be updated:

• Ticket Configuration rule

• Seating detail value

• Metadata value

• Custom flow value

Only one update option can be selected and applied at a time in this step.

2a. Ticket configuration rule

This option allows users to update the configuration rule applied to targeted tickets.

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Bulk-update configuration rule by using filters

• Rule type: Select the type of rule to update. Options include:

  • Design

  • Data collection

  • Usage

  • Email

  • Activation

    • Note: Tickets that already activated cannot be updated to new activation rule

• From Rule name:

  • If you selected tickets using filters (1a):

    • Dropdown list of rule names available for the selected type and linked with the chosen event.

    • User selects the rule currently applied to tickets.

    • Note:

      • When user select rule type = 'Activation', some rule name will be disabled (grey out) if there are:

        • Activation method = 'Offline'

        • AND activation time ≤ current time.

  • If you selected tickets using a CSV file (1b):

    • This field is be disabled because tickets may come from different events.

• To Rule name:

  • If you selected tickets using filters (1a):

    • Dropdown list of rule names available for the selected type and linked with the chosen event.

    • User selects the new rule to be appli

    • Note:

      • The rule selected in the “From Rule Name” field will not appear in the “To Rule Name” list.

  • If you selected tickets using a CSV file (1b):

    • Dropdown list of all rule names available for the selected type of that organizer

    • User selects the new rule to be applied.

• “View detail”: Shows the details of the current rule and how it will be updated.

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    Popup allowing to compare the old and new rule to make sure of the rule selection

2b. Seating Detail value

You have a lot of tickets with the “Gate” value need to be updated? Here is your solution:

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Bulk-update Seating Details value

This option allow user to update a new value to the selected Seating Details for all tickets

• Seating Details: Display a list of seating details label:

  • External Entrance

  • Gate

  • Area

  • Level

  • Block

  • Row

  • Seat

• Current value:

  • If a current value is provided, only tickets with that value will be updated to new value

  • If no current value provided, all targeted tickets will be updated to new value

• New value: Input the new value you want the tickets will be updated to

2c. Metadata value

You have a lot of tickets with the Tickets Detail metadata display an outdated value?

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Bulk-update Metadata value

This option allows users to update the value of a specific key within a selected section of the ticket metadata for targeted tickets.

• Section: Select the section in the ticket metadata to update:

  • Main

  • Extra

  • Hidden

• Update key: Enter an existing key from the selected section of the ticket metadata.

• Language: Select the language for the value you want to update.

• New value: Enter the new value to apply to the targeted tickets

2d. Custom flow

You have injected tickets with custom flow and there is a key display wrong values? This is your solution.

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Bulk update a custom flow value

This option allows users to update the value of a specific custom flow key for targeted tickets.

• Update key: Enter an existing key from a custom flow.

• New value: Enter the new value to apply to the targeted tickets

Step 3: Validate and apply change

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Step 3 overview & validation

Validate information

After finish step 2, you will be redirected to the last step of bulk-update.

This step will display all the information you have selected in the last 2 steps; it also displays the number of tickets will be affected

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Selected information and Estimated number of affected tickets

Single ticket update

This function allows users to run a test update on a single ticket. It is useful for validating the update before applying it to a large set.

• Enter a ticket number in the input field.

• Click Run Single Ticket Update.

Note: The entered ticket number must match the filters above, otherwise the update will not run.

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Apply change

After validating all the information above, finally you can apply change for all tickets.

To avoid a wrong manipulation and undesired massive update, you will have to tick the “I confirm….” box before being able to use the “Update all tickets” button.

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You can also tick in other check box for following option you want:

• If you want to continue update for tickets? tick in the “Stay on this screen after update is complete” unless it will navigate you to the History table

• To make sure the ticket holders aware about their tickets are updated tick in the “Send user a push notification when their tickets are updated”

History table

The History table provides a clear overview of all bulk-update actions, along with detailed information for each update.

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Table showing past bulk updates

Table Overview

Each row in the history table represents one bulk-update action. The following information is displayed for each record:

• Target ticket: Display the selected target ticket (by filters or By a CSV file)

• Event: Ticket’s event name (null if target filter= by a CSV file)

• Estimation: The estimated number of tickets will be affected for this batch of bulk-update

• Actual: The actual number of tickets are affected for this batch of bulk-update

• Updated by: User’s email does bulk-update

• Start updated time: Start time of the update process

• End updated time: End time of the update process

• Actions: When user click in the icon, the screen popup information related to the batch of bulk-update including:

  • Targets:

    • If the target is CSV, user can download that CSV file from the popup

    • If the target is filters, it will display all the selected filter

  • Update content

    •  

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Target = CSV

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Target = filters