Overview

The New Campaign screen in TIXNGO V4 allows organizers to schedule and configure operational campaigns using pre-created communication templates. This interface focuses on audience targeting and timing, following the new V4 logic of separating content from execution.

Campaigns V4 > Creation screen

Campaign Name

A required field to name the campaign for internal reference.

Scheduling Time

Campaigns must be scheduled at least 5 minutes in the future and no more than 15 days ahead.

Communication Template

Dropdown to select a predefined template, created and managed through the V4 Campaign Content Management → Introduction to V4 Campaign Content Management

Target Audience

You can define the target audience using one of two methods:

Use a CSV file: Upload a list of spectator identifiers manually.
Use Filters (default and recommended approach): Dynamically target spectators based on live ticket and event data.

Filters

Event (mandatory): Choose the relevant event the campaign targets.
Ticket status: ALL,DOWNLOADED, PENDING_TRANSFER, NOT_DOWNLOADED
Attributes: ASSIGNED, ACTIVATED, CHECKED, CONTROLLED
Seating details: Filter by Gate, Block, or Row for highly specific campaigns (e.g., inform Block A spectators of entrance changes).

Understanding V4 CSV filter

You can now target up to 100 000 spectators in a single campaign using a CSV file.

The CSV structure remains simple and lightweight:

No header, and only one email address per line
Maximum: 100 000 lines

Understanding V4 filters

The filters in the V4 campaigns are based on the EXACT Match search pattern.
They are cumulative and combined using an AND logic—meaning that all conditions must be met simultaneously.

Example

If you select

Event = “My demo event”
Assigned = ALL
Activated = Not Activated

You will target spectators who have tickets for the “My demo event” event and whose tickets has been assigned and not yet activated.

Status

ALL → Default. Use this option when you don’t want to filter by a specific ticket status.
NOT_DOWNLOADED → Select this to reach only spectators who do NOT have downloaded tickets. Spectator will only receive the notification, if he has completed the registration
DOWNLOADED → Select this to reach only spectators who downloaded tickets.
PENDING_TRANSFER → Select this to reach only spectators who have initiated the transfer of their tickets.

Assigned

ALL → Default. Use this option when you don’t want to filter by a specific Assignment status.
Not assigned → Select this to reach only spectators who do NOT have assigned tickets
Assigned → Select this to reach only spectators who have assigned tickets

Activated

ALL → Default. Use this option when you don’t want to filter by a specific Activation status.
Not activated → Select this to reach only spectators who do NOT have activated tickets
Activated → Select this to reach only spectators who have activated tickets

Checked

ALL → Default. Use this option when you don’t want to filter by a specific Ticket Check status.
Not checked → Select this to reach only spectators who do NOT have checked tickets
Activated → Select this to reach only spectators who have checked tickets

Controlled

ALL → Default. Use this option when you don’t want to filter by a specific Ticket Check status.
Not checked → Select this to reach only spectators who do NOT have checked tickets
Activated → Select this to reach only spectators who have checked tickets

Seating details

For numbered tickets:

By using the exact name of the Gate, you’ll be able to reach spectators who have tickets for seat using this gate
By using the exact name of the Block, you’ll be able to reach spectators who have tickets for seat in this block
By using the exact name of the Row, you’ll be able to reach spectators who have tickets for seat in this row

For not-numbered tickets:

By using the exact name of the Gate, you’ll be able to reach spectators who have tickets for seat using this gate

TIXNGO Public Documentation

Introduction to V4 Campaigns Screen