V4 Ticket Support screen
Overview
🔍Simple search bar
At the top, you can search for tickets using their ticket number—no more dealing with impractical ticket IDs. This makes it faster and more intuitive for support teams to locate and assist with specific tickets.
Ticket Overview
At a glance, the ticket number and associated spectator email are clearly displayed, along with a status badge (e.g., DOWNLOADED) and the event name and start time indicating which event the ticket grants access to.
Below, a dedicated section presents the ticket ownership overview:
Holder (if Ticket Holder is defined. By clicking on it, you’ll be redirected to the Ticket Holder tab)
Current Owner
Previous Owner (hidden if the ticket was never transferred)
Initial Owner
The header background color provides an immediate visual cue by dynamically reflecting the ticket’s current status, helping support agents quickly assess its state at a glance:
Green for
DOWNLOADEDLavender/Purple for
NOT_DOWNLOADEDGolden Beige for
PENDING_TRANSFERRed for
DELETED
📋Tabbed Navigation
Tired of endless V3 vertical scrolling? We’ve introduced tabbed navigation to bring clarity and focus—starting with what matters most.
From this navigation bar, you’ll be able to target different aspects of the ticket via four tabs:
Overview: Seating details, Purchase info, Ticket Attributes and new Status History (loaded by default)
Ticket Rules: Rules applied to this ticket
Metadata: Technical metadata
Ticket Holder: Collected data from the spectator
No matter which tab you navigate to, the ticket overview remains visible at all times, ensuring key information is always accessible without switching context.
Walkthrough the Tabs
‘Overview’ tab
The new Overview tab is designed to be operation-ready, presenting key ticket details at a glance:
Seating information
Purchase details
Ticket attributes, indicating when the ticket reached specific milestones such as Injection, Assignment, Check, Control, or Deletion
And last but not least, the new V4 Ticket Status History, powered by the enhanced V4 model that tracks actions, actors, and devices with precision.
‘Ticket rules’ tab
From the Ticket Rules tab, you can view the set of rules applied to the ticket.
By default, only the rule names are displayed. If you’d like to see more details about a specific rule, simply expand the rule to reveal its configuration.
For TIXNGO V4 roll-out, all rules types are expandable, except for Email rule, which is excluded as they do not directly impact the spectator, ticket rendering, or available actions on mobile.
'Metadata' tab
The Metadata tab provides in-depth information about the ticket, organized into clearly labeled sections to support advanced troubleshooting and back-office validation.
Ticket Details
Displays V3-like ticket metadata split into the 3 standard category: Main, Extra, Hidden
Purchase & Seating Details
Before all S-360 translations are propagated to TIXNGO, we will show in these sub-sections all the technical identifiers related to Purchase and Seating details
Purchase Details
Includes technical identifiers linked to the commercial configuration of the ticket:
Seat Category ID
Tariff ID
Contingent ID
Seating Details
Provides a granular breakdown of seat-related metadata:
Seat configuration (e.g., numbered, seated)
Physical and sales seat IDs
Surrounding seat IDs (front, back, left, right)
Seat quality and environmental attributes (e.g., temperature)
X/Y coordinates for precise seat mapping
'Ticket Holder' tab
The Ticket Holder tab displays all the data collected about the person assigned to the ticket. It reflects values gathered through Data Collection Rules, including both standard and custom fields.
Fields are shown as Crowdin labels (for multilingual support) alongside their recorded values.
Supports various data types, such as:
Text (e.g., First name, Last name, ID number)
Date (e.g., Birth date)
Boolean (e.g., test_bool_m, test_bool_o)
Enum (e.g., Gender)
This tab is especially useful for verifying collected data, ensuring compliance, and supporting onsite or remote checks where ID or age verification may be required.
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