Variable

Value

initial.owner.firstname

The ticket's initial owner's first name

initial.owner.fullname

The ticket's initial owner's full name

initial.owner.email

The ticket's initial owner's email

previous.owner.firstname

The ticket's previous owner's first name

previous.owner.fullname

The ticket's previous owner's full name

previous.owner.email

The ticket's previous owner's email

current.owner.firstname

The ticket's current owner's first name

current.owner.fullname

The ticket's current owner's full name

current.owner.email

The ticket's current owner's email

recipient.firstname

The ticket transfer recipient's first name

recipient.fullname

The ticket transfer recipient's full name

recipient.email

The ticket transfer recipient's email

app.name

The mobile app name, it can be set up from the Multilingual Settings [key: app.name]

app.dl.link

The link to download mobile app, it can be set up from the Multilingual Settings [key: app.dl.link]

organizer.name

Name of the organizer

ticket.transfer.message

The message that the ticket transfer initiator has added when start a ticket transfer

ticket.transfer.expiration

The duration that the ticket transfer recipient can decide to accept or reject the ticket, after this time the ticket will be returned to the ticket transfer initiator
It can be set up from ALEX Organizer Settings [key: ticket.transfer.expiration]

ticket.list

Summary of the list of events, which includes:
event name, event date, number of tickets for each event, and the first 5 ticket numbers

event.name

Name of the event that a ticket belong to

spectator.firstname

Mobile app user's first name

spectator.fullname

Mobile app user's full name

spectator.email

Mobile app user's email

spectator.pincode

The verification PIN code is sent to the mobile app user when they request to log in

spectator.deletion.confirmation.link

This is the link a mobile app user can click if they are certain they want to delete their account, even if they still hold a valid ticket for a future event

Template

Supported Variables

email.ticket.injected

initial.owner.firstname
initial.owner.fullname
initial.owner.email
app.name
app.dl.link
organizer.name
ticket.list

email.ticket.transfer.initiated

current.owner.firstname
current.owner.fullname
current.owner.email
recipient.firstname
recipient.fullname
recipient.email
app.name
app.dl.link
ticket.transfer.message
ticket.transfer.expiration
ticket.list

email.ticket.transfer.initiated.unknown

current.owner.firstname
current.owner.fullname
current.owner.email
recipient.firstname
recipient.fullname
recipient.email
app.name
app.dl.link
ticket.transfer.message
ticket.transfer.expiration
ticket.list

email.ticket.transfer.accepted

previous.owner.firstname
previous.owner.fullname
previous.owner.email
current.owner.firstname
current.owner.fullname
current.owner.email
app.name
app.dl.link
ticket.list

email.ticket.transfer.cancelled

current.owner.firstname
current.owner.fullname
current.owner.email
recipient.firstname
recipient.fullname
recipient.email
app.name
app.dl.link
ticket.list

email.ticket.transfer.autocancelled.recipient

current.owner.firstname
current.owner.fullname
current.owner.email
recipient.firstname
recipient.fullname
recipient.email
app.name
app.dl.link
ticket.transfer.expiration
ticket.list

email.ticket.transfer.autocancelled.sender

current.owner.firstname
current.owner.fullname
current.owner.email
recipient.firstname
recipient.fullname
recipient.email
app.name
app.dl.link
ticket.transfer.expiration
ticket.list

email.ticket.deleted

current.owner.firstname
current.owner.fullname
current.owner.email
app.name
app.dl.link
organizer.name
ticket.list

email.ticket.signup.reminder

current.owner.firstname
current.owner.fullname
current.owner.email
recipient.firstname
recipient.fullname
recipient.email
app.name
app.dl.link
organizer.name
ticket.list

email.spectator.pincode

spectator.firstname
spectator.fullname
spectator.email
spectator.pincode
app.name
app.dl.link
organizer.name
ticket.list

email.spectator.deletion.requested

spectator.firstname
spectator.fullname
spectator.email
spectator.deletion.confirmation.link
app.name
app.dl.link
organizer.name
ticket.list

email.spectator.deletion.confirmed

app.name
app.dl.link
organizer.name

Template

Supported Variables

push.ticket.injected

current.owner.firstname
current.owner.fullname
event.name

push.ticket.transfer.initiated

current.owner.firstname
current.owner.fullname
recipient.firstname
recipient.fullname
event.name

push.ticket.transfer.accepted

previous.owner.firstname
previous.owner.fullname
current.owner.firstname
current.owner.fullname
event.name

push.ticket.transfer.rejected

current.owner.firstname
current.owner.fullname
recipient.firstname
recipient.fullname
event.name

push.ticket.transfer.cancelled

current.owner.firstname
current.owner.fullname
recipient.firstname
recipient.firstname
recipient.fullname
event.name

push.ticket.transfer.autocancelled

current.owner.firstname
current.owner.fullname
recipient.firstname
recipient.fullname
event.name

push.ticket.deleted.refund

current.owner.firstname
current.owner.fullname
event.name

push.ticket.deleted.reprint

current.owner.firstname
current.owner.fullname
event.name

push.ticket.deleted.reseat

current.owner.firstname
current.owner.fullname
event.name

push.ticket.deleted.resale_pending

current.owner.firstname
current.owner.fullname
event.name

push.ticket.deleted.resale_cancelled

current.owner.firstname
current.owner.fullname
event.name

push.ticket.deleted.resold

current.owner.firstname
current.owner.fullname
event.name

push.ticket.deleted.distribution

current.owner.firstname
current.owner.fullname
event.name

push.ticket.deleted.theft_loss

current.owner.firstname
current.owner.fullname
event.name

push.ticket.deleted.blacklist

current.owner.firstname
current.owner.fullname
event.name

push.ticket.deleted

current.owner.firstname
current.owner.fullname
event.name

push.ticket.updated

current.owner.firstname
current.owner.fullname
event.name

push.spectator.logout

No variable available

push.spectator.force.logout

No variable available