Back-Office Security V4 changes

By Julie BONNARD
4 min

Back-Office user roles

For TIXNGO V4 roll-out, the current back-office roles are maintained as of now (no addition, no removal). Their permissions have been adapted for V4, in order to fix some inconsistencies from the past.

Role Name

Suitable for

Scope

Role Name

Suitable for

Scope

ADMIN (AU)

Ticketing Managers

Can perform all the back-office actions.

Recommendation: Keep the number of ADMINs as low as possible, but at least have two different accounts with ADMIN role.

TIXNGO_SUPPORT (TS)

Ticketing Senior Staff

Can perform almost all back-office actions except accessing the API key and managing back-office accounts.

Recommendation: If you're not sure whether to assign the ADMIN role, and you want to keep your API key secret, you can use this role

SUPPORT (S

Ticketing Support Staff L1

Can browse Tickets & Spectators and perform basic troubleshooting actions (reset spectator’s devices, resend emails).

BASIC (BU)

Ticketing Support Staff L2

Can browse Tickets & Spectators and perform advanced troubleshooting actions (what can SUPPORT role can do plus Delete ticket + Initiate transfer).

MODERATOR

Content Moderator

Can configure V4 Communication Templates (Campaigns, Emails, Notifications), can create V4 Campaigns and do what BASIC role can do.

Back-Office permissions

[ 1 Organizer profile & API key ] [ 2 Manage accounts ] [ 3 Support screen > Spectator ] [ 4 Support screen > Ticket ] [ 5 Tickets List ] [ 6 Spectators List ] [ 7 Mobile Logs List ] [ 8 Communication Logs List ] [ 9 Settings ] [ 10 Ticket Configuration ] [ 11 Communication Templates ] [ 12 Campaigns ] [ 13 Ticket Injection (Manual, CSV) ] [ 14 Events List ]

Organizer profile & API key

Role

Page Access

Role

Pa

ADMIN (AU)

TIXNGO_SUPPORT (TS)

SUPPORT (SU)

BASIC (BU)

MODERATOR

Manage accounts

Page Access

Role

Page Access

Role

Page Access

ADMIN (AU)

TIXNGO_SUPPORT (TS)

SUPPORT (SU)

BASIC (BU)

MODERATOR

Actions available

Action

Button

ADMIN (AU)

TIXNGO_
SUPPORT (TS)

SUPPORT (SU)

BASIC (BU)

MODERATOR (MOD)

Action

Button

ADMIN (AU)

TIXNGO_
SUPPORT (TS)

SUPPORT (SU)

BASIC (BU)

MODERATOR (MOD)

List/Read accounts

N/A

Create account

image-20250320-144602.png

Edit account

image-20250320-144918.png

Reinitialize MFA

image-20250320-145102.png

Delete account

image-20250320-145136.png

Support screen > Spectator

Page Access

Role

Page Access

Role

Page Access

ADMIN (AU)

TIXNGO_SUPPORT (TS)

SUPPORT (SU)

BASIC (BU)

MODERATOR

Actions available

Action

Button

ADMIN (AU)

TIXNGO_
SUPPORT (TS)

SUPPORT (SU)

BASIC (BU)

MODERATOR (MOD)

Action

Button

ADMIN (AU)

TIXNGO_
SUPPORT (TS)

SUPPORT (SU)

BASIC (BU)

MODERATOR (MOD)

Search for a Spectator

N/A

Read Spectator details

N/A

Resend communication

Support screen > Ticket

Page Access

Role

Page Access

ADMIN (AU)

TIXNGO_SUPPORT (TS)

SUPPORT (SU)

BASIC (BU)

MODERATOR

Actions available

Action

Button

ADMIN (AU)

TIXNGO_
SUPPORT (TS)

SUPPORT (SU)

BASIC (BU)

MODERATOR (MOD)

Search for a Ticket

N/A

Read Ticket details

N/A

Update ticket rules

image-20250320-144918.png

RIMV2

RIMV2

Update ticket metadata

image-20250320-144918.png

RIMV2

RIMV2

Delete ticket

image-20250320-145136.png

RIMV2

RIMV2

RIMV2

RIMV2

Transfer ticket

image-20250320-145102.png

RIMV2

RIMV2

RIMV2

RIMV2

Tickets List

Page Access

Role

Page Access

ADMIN (AU)

TIXNGO_SUPPORT (TS)

SUPPORT (SU)

BASIC (BU)

MODERATOR

Actions available

Action

Button

ADMIN (AU)

TIXNGO_
SUPPORT (TS)

SUPPORT (SU)

BASIC (BU)

MODERATOR (MOD)

Search for a Ticket

N/A

Read Ticket details

N/A

Update ticket rules

image-20250320-144918.png

RIMV2

RIMV2

Update ticket metadata

image-20250320-144918.png

RIMV2

RIMV2

Delete ticket

image-20250320-145136.png

RIMV2

RIMV2

RIMV2

RIMV2

Transfer ticket

image-20250320-145102.png

Export

image-20250320-165354.png

RIMVx

RIMVx

Spectators List

Page Access

Role

Page Access

ADMIN (AU)

TIXNGO_SUPPORT (TS)

SUPPORT (SU)

BASIC (BU)

MODERATOR

Actions available

Action

Button

ADMIN (AU)

TIXNGO_
SUPPORT (TS)

SUPPORT (SU)

BASIC (BU)

MODERATOR (MOD)

Search for a Spectator

N/A

Read Spectator details

N/A

Logout Spectator

image-20250320-165011.png

Reset Spectator Devices

image-20250320-165028.png

Delete Spectator

image-20250320-145136.png

Lock/Unlock Spectator

/

Export

image-20250320-165059.png

Mobile Logs List

Page Access

Role

Page Access

ADMIN (AU)

TIXNGO_SUPPORT (TS)

SUPPORT (SU)

BASIC (BU)

MODERATOR

Actions available

Action

Button

ADMIN (AU)

TIXNGO_
SUPPORT (TS)

SUPPORT (SU)

BASIC (BU)

MODERATOR (MOD)

Search for Mobile Logs

N/A

Export

image-20250320-165059.png

Communication Logs List

Page Access

Role

Page Access

ADMIN (AU)

TIXNGO_SUPPORT (TS)

SUPPORT (SU)

BASIC (BU)

MODERATOR

Actions available

Action

Button

ADMIN (AU

TIXNGO_
SUPPORT (TS)

SUPPORT (SU)

BASIC (BU)

MODERATOR (MOD)

Search for Communication Logs

N/A

Read Communication Content

(eye) icon

Resend

image-20250320-170307.png → image-20250320-145102.png

Export

image-20250320-165059.png

Settings

Page Access

Role

Page Access

ADMIN (AU)

TIXNGO_SUPPORT (TS)

SUPPORT (SU)

BASIC (BU)

MODERATOR

Actions available

Action

Button

ADMIN (AU)

TIXNGO_
SUPPORT (TS)

SUPPORT (SU)

BASIC (BU)

MODERATOR (MOD)

Search for Settings

N/A

View Application Settings

N/A

Edit Application Settings

image-20250320-170857.png

View Application Features

N/A

Edit Application Features

image-20250320-170857.png

View Organizer Settings

N/A

Edit Organizer Settings

image-20250320-170857.png

View Multilingual Settings

N/A

Edit Multilingual Settings

image-20250320-170857.png

View Registration Configuration

N/A

Edit Registration Configuration

image-20250320-170857.png

View Assignment Configuration

Replaced by

V4

Data Collection

Rules

 

 

Edit Assignment Configuration

Replaced by

V4

Data Collection

Rules

 

 

Export / Import Settings

image-20250320-170718.png

Ticket Configuration

Page Access

Role

Page Access

ADMIN (AU)

TIXNGO_SUPPORT (TS)

SUPPORT (SU)

BASIC (BU)

MODERATOR

Actions available (applicable to Activation, Data Collection, Design, Email and Usage rules)

Action

Button

ADMIN (AU)

TIXNGO_
SUPPORT (TS)

SUPPORT (SU)

BASIC (BU)

MODERATOR (MOD)

List rule

N/A

Edit rule

image-20250320-170857.png

Add rule (Activation, Design, Usage)

(new rule)

Add data collection rule (Only if ticket.datacollection.custom feature is enabled)

(new rule)

Add email rule
(Only if ticket.email.custom feature is enabled)

(new rule)

Export / Import Settings

image-20250320-170718.png

RIMVx

RIMVx

Communication Templates

Page Access

Role

Page Access

ADMIN (AU)

TIXNGO_SUPPORT (TS)

SUPPORT (SU)

BASIC (BU)

MODERATOR

Actions available (applicable to Activation, Data Collection, Design, Email and Usage rules)

Action

Button

ADMIN (AU)

TIXNGO_
SUPPORT (TS)

SUPPORT (SU)

BASIC (BU)

MODERATOR (MOD)

List/View Campaign templates

N/A

Edit Campaign templates

image-20250320-170857.png

Add Campaign template

image-20250320-173342.png

List/View Emails templates

N/A

Edit Email templates

image-20250320-170857.png

Add Email template
(Only if ticket.email.custom feature is enabled)

image-20250320-173413.png

List/View Notification templates

N/A

Edit Notification templates

image-20250320-170857.png

Export / Import Communication templates

image-20250320-170718.png

RIMVx

RIMVx

RIMVx

Campaigns

Page Access

Role

Page Access

ADMIN (AU)

TIXNGO_SUPPORT (TS)

SUPPORT (SU)

BASIC (BU)

MODERATOR

Actions available (applicable to Activation, Data Collection, Design, Email and Usage rules)

Action

Button

ADMIN (AU)

TIXNGO_
SUPPORT (TS)

SUPPORT (SU)

BASIC (BU)

MODERATOR (MOD)

List Campaigns

N/A

View Campaign

Click Campaign Name

Create Campaign

image-20250320-174426.png

 

Edit Campaign

image-20250320-170857.png

Cancel Campaign

image-20250320-173342.png

Download Uploaded CSV Target File

 

Download Cleaned CSV Target File

 

Download Results CSV Files

 

Ticket Injection (Manual, CSV)

Page Access

Role

Page Access

Role

Page Access

ADMIN (AU)

TIXNGO_SUPPORT (TS)

SUPPORT (SU)

BASIC (BU)

MODERATOR

Actions available

Action

Button

ADMIN (AU)

TIXNGO_
SUPPORT (TS)

SUPPORT (SU)

BASIC (BU)

MODERATOR (MOD)

Action

Button

ADMIN (AU)

TIXNGO_
SUPPORT (TS)

SUPPORT (SU)

BASIC (BU)

MODERATOR (MOD)

Manual injection

image-20250321-074828.png

 

CSV Injection

image-20250321-074915.png then image-20250321-075002.png

Events List

Page Access

Role

Page Access

Role

Page Access

ADMIN (AU)

TIXNGO_SUPPORT (TS)

SUPPORT (SU)

BASIC (BU)

MODERATOR

Actions available

Action

Button

ADMIN (AU)

TIXNGO_
SUPPORT (TS)

SUPPORT (SU)

BASIC (BU)

MODERATOR (MOD)

Action

Button

ADMIN (AU)

TIXNGO_
SUPPORT (TS)

SUPPORT (SU)

BASIC (BU)

MODERATOR (MOD)

List Events

N/A

Edit Event

image-20250320-170857.png

View Event Security

image-20250321-080525.png

 

 

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