Box-Office issues, checklist

Symptoms

• Cannot print, cannot pay by card, cash-desk doesn't open when paying cash

Analyse

• Is the device manager status picture clean ? (without red cross or blue dots)
  • Blue dots: SecuTix is still trying to connect to the Device Driver Manager. This should not take more than 30s, except if you see a java progress bar (update of the device driver manager is in progress)
  • Red cross: SecuTix was not able to connect to the Device Driver Manager, see the checklist below
  • No indication on top of the printer logo: all good

Checklist

• Is the device driver manager started ?
  • Could be an issue with the installation of the Firefox package?
  • Could be a certificate issue
    • Reinstall the Firefox pack, see How to install the SecuTix kit (Firefox and Device Manager)
• An
  • Try to temporarily deactivate the anti-virus and check again to see if it now work. If it's the case, find the way to configure the anti-virus to trust Firefox and the Device Driver Manager.
  • "ESET Security" is such an anti-virus that has shown to block communication with the device driver manager.
  • "McAffee" also, at least at one client, caused some issues.
• Has there been any changes of the configuration of these PC in the last days ?
  • Try to deduce what could impact the system.
• Did the operators wait until the connection is established (no more blue dots on the icon) ?
  • The icon (printer with blue dots) should move to printer without blue dots (and no red cross) after less than one minute.
• Do you have a proxy that could block the device driver manager to connect to secutix.com ?
• Sometimes, the Boca driver needs to be installed. So if all else fails, check that it's the case and that the Boca is correctly displayed in the Windows Spooler.
  • See Thermal ticket printer (BOCA) for the classic Boca installation steps
  • See Boca Printing Problems