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How our spectators use the Wallet Pass

How our spectators use the Wallet Pass

After all your setups are ready on TIXNGO Backoffice, spectators can add this ticket to Apple or Google Wallet and scan this Wallet Pass to access the venuehttps://go.confluence.secutix.com/wiki/x/cgLvAg

From Android devices

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From iOS devices

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The information in the Additional Ticket Info

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TEvent Guide

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The Apple Wallet Live Activity notification

This notification appears at the same time as the moment the ticket is activated in the mobile ticket app, until the event's end date

And spectators will see this notification, if they have not turned this option off from their Apple Pass

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Spectator owns a single Wallet Pass
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Spectator owns multiple Wallet Passes

When a ticket has been added to the External Wallet from the TIXNGO Backoffice, you can see

The mobile logs of this activity

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And a warning when you transfer a ticket from the TIXNGO Backoffice

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To prevent the duplication of Wallet Pass on the External Wallet for different spectators

Spectators cannot add a ticket to the External Wallet twice

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The Wallet Pass is already on this device
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The Wallet Pass is already on another device

Tickets added to the External Wallet become invalid if spectators transfer them, if the tickets are transferred via TIXNGO Backoffice, or if they are deleted from the ticketing system (S-360 system or directly on TIXNGO Backoffice)

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Sample of an invalid pass

And when tickets are used to enter the venue, they will be marked as “controlled”.

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Sample of a controlled pass