Alongside the rollout of the new Communication Engine and the revamped Communication Templates, we’re excited to announce the introduction of the V4 Communication Logs in TIXNGO V4—another major step toward delivering greater transparency, traceability, and operational control over all spectator communications.

[ 1 What are Communication Logs? ] [ 2 Communication Logs screens ] [ 2.1 Search ] [ 2.2 Search Results ] [ 2.3 Communication details ] [ 2.4 Communication Logs in the Spectator Support screen ]

What are Communication Logs?

The Communication Logs centralize the history of all communications sent to spectators, whether they are:

Transactional notifications & emails (e.g., ticket download confirmation, transfer updates)
Operational campaigns (e.g., ticket reminders, last-minute venue alerts)

Communication Logs screens

Search

Search by Spectator

Search using spectator email

Use Filters

Filter by:
- Status
- Communication Type
- Communication Template
- Date range

V4 Communication Logs > Default view with fitlers

Search Results

Communication logs are per spectator, chronologically ordered (newest first).

V4 Communication Logs > Search Results

Results Overview

Type	Visual representation

Type	Visual representation
Native Notifications	Spectator, Type, Notification Template, Language, Delivery Date, Delivery Status, Actions (View, Resend)
Native Emails	Spectator, Type, Email Template (Audience name), Language, Delivery Date, Delivery Status, Actions (View, Resend)
Push Campaigns	Spectator, Type, Campaign Name, Language, Delivery Date, Delivery Status, Actions (View, Resend)

Available Actions

View Details: Clicking on the eye icon allows you to preview the communication logs (see below)
Resend: Clicking on the eye icon allows you to resend the communication (if the spectator is not anonymized)

For TIXNGO V4 roll-out, it won’t be possible to Export Communications Logs.

Communication details

When you click the eye icon in the V4 Communication Logs results grid, it opens a detailed view of the selected communication.
This feature is designed to provide support teams and organizers with comprehensive information for troubleshooting and auditing purposes.

Screen	Description

Screen

Description

The detailed view presents the following information on the left side:

Type: Specifies the communication medium, such as Email or Push Notification or Campaign.
Template: Displays the name of the template used for the communication.
- For Native Notifications: Template name
- For Emails: Template name (Audience name)
- For Campaigns: Name of the Campaign
Language: Language of the communication
Spectator: Email address the spectator who received the communication.
Device:
- For Native Notifications or Campaign Notifications: Name of the device targeted
- For Email: Empty
Tickets: Count of tickets concerned by this communication. By expanding it, you’ll see the exact list of ticket numbers
Content Preview: Offers a full view of the message content, including:
- Title
- Body

The detailed view presents the following information on the right side:

Status: Shows the current status of the communication, like Delivered, or Failed.
Delivery date & time : Records the exact date and time when the communication was sent.

Communication Logs in the Spectator Support screen

The Spectator Support screen has been updated to integrate the V4 Communication Logs.

This view offers a simplified grid, focusin

It provides direct visibility into the spectator’s recent communications (emails, push) in just a few clicks, fully aligned with the new V4 model.

Spectator Support Screen > Communications Log tab

TIXNGO Public Documentation

Introduction to V4 Communications Logs