Error messages when scanning a ticket in the Access Control

Error messages when scanning a ticket in the Access Control

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ITA

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EN

ES

ITA

Please check

Produit désactivé

Product disabled

Producto desactivado

Prodotto non attivo

Check that the option ENABLE of the product access control configuration is activated.

Mauvais produit

Wrong product

Producto incorrect

Prodotto errato

  • Check that the ticketing season is synchronised with the access control.

  • Check that the PDA is well synchronized with the access control server.

    It is possible that the product ID has been modified after the season synchronisation. Solution: Delete the product from access control, synchronise again the season, reactivate the product from "catalogue > access control > synchronisation"

We have been checking this with our specialist in access control and the issue comes from the fact that the id of the product was 1 and should be 0.

Code-barre invalide

Invalid barcode

Código de barras no válido

 

  • The barcode does not exist in the access control server. If it's coming from a third party, check if you imported the white list correctly or if there is any issue with the third party's interface.

  • Check that the access control type for the organisation in Institution (pink) > Initialisation > Organisations > Open the impacted organisation > Access control parameters > Barcode decryptor is the same as in Organisation (blue) > Initialisation > Characteristics > Access control type.

  • Check that the encryption key is the access control parameters for the organisation is the same as in Elcadmin (you will need to raise a ticket to support for this).

Dans la liste noire

Found in blacklist

Encontrado en la lista negra

 

Check that the ticket is still valid. It may have been: cancelled, reprinted or manually added to the black list.

Mauvaise date

Wrong date

Fecha incorrecta

Data errata

Check the calendar linked to the product. You are probably trying to scan a ticket outside the calendar dates.

Pas effectuer le contrôle

Device cannot perform checkflow

El terminal no puede controlar el flujo

 

 

Zone incorrecte

Wrong zone

Zona incorrecta

Zona errata

  • Check that you are scanning the ticket with a PDA that is linked to a GATE that is linked to the SECTOR configured on the product.

  • Check if the product is configured at all in the access control.

 

Controle en sortie manquant

Wrong checkflow

Control de flujo

 

  • If you have this error message when scanning a ticket OUT, verify that the PDA checkflow is set to OUT.

  • If you have this error message when scanning a ticket

Specimen

Specimen

Especimen

 

 

Terminal inconnu

Unknown device

Terminal desconocido

 

 

Déjà rentré un autre jour

No more entry allowed

No quedan entradas autorizadas

 

On the product access control configuration, check the field DAYS OF VALIDITY.

The ticket has been already scanned the number of times than set on that field.

Plus d'entrée aujourd'hui

No more Entry allowed today

No quedan entradas autorizadas hoy

Nessun ulteriore ingresso oggi

Check the configuration of the field NUMBER OF ACCESS. The ticket has already been scanned the number of times set on that field.

Dernière entrée trop récente

Last entry too recent

Última entrada demasiado reciente

 

Check the field DELAY OF INVALIDITY on the product access control configuration. The ticket has probably been scanned recently and you still need to wait some time to scan it again.

Configuration pas à jour

Config not up to date

Configuración no actualizada

 

 

Terminal pas enregistré

Device not registered

Terminal no registrado

 

 

Sorti trop longtemps

Checkout too old

Salida demasiado larga

 

Check the field CHECKOUT PERIOD. You are trying to scan a ticket IN after the checkout period is passed.

Billet sortie définitive

Checkout not allowed

Salida no autorizada

 

You are trying to scan a ticket OUT while the CHECKOUT ALLOWED? option in the product access control configuration is set to NO.

Hors de la période de validité

Out of validity period

Fecha de validez incorrecta

 

 

Attention sortie définitive

Warning no more access

Aviso : no quedan accesos

 

Check the field NUMBER OF ACCESS

Tag invalide

Invalid tag

Tag no válido

 

 

Erreur

Not set

No fijado

 

 

Décrypteur invalide

Invalid decryptor

Decriptor no válido

 

 

Jours non consécutifs

Not Consecutive Day

Día no consecutivo

 

Check the setting of ONLY CONSECUTIVE DAYS. It is probably set to Only Consecutive Days.

Jours consécutifs

Consecutive Day

Día consecutivo

 

Check the setting of ONLY CONSECUTIVE DAYS. It is probably set to Only Non Consecutive Days.

Date non valide depuis la première entrée

Out of validity date from the first entry

Fecha de validez incorrecta desde la primera entrada

 

Check the settings of DELAY OF EXPIRATION FROM FIRST ENTRY.

Secteur plein

Sector full

Sector lleno

 

 

La valeur Max (par heure) est atteinte

Max value (entries per hour) is reached

Alcanzando el valor máximo (por hora)

 

 

Secteur plein (force disponible)

Sector full (force availab

Sector lleno (disponible forzar) 

 

In the access control settings > Sector, check the value defined for AVAILABILITY - MAX. 

La valeur Max (par heure) est atteinte (force disponible)

Max value (entries per hour) is reached (force available)

Alcanzando el valor máximo (por hora) (disponible forzar)

 

 

Force d'entrée (Secteur plein)

Force entry (Sector full)

Forzar entrada (Sector lleno)

 

 

Force d'entrée (PDA)

Force entry (PDA)

Forzar entrada (PDA)

 

 

Force d'entrée (La valeur Max (entrées par heure) est atteinte)

Force entry (Max entries per hour is reached)

Forzar entrada (Alcanzando el valor máximo (entradas por hora))

 

 

Alerte. Le secteur est presque plein

Warning, the sector is almost full

Peligro. El sector está casi lleno.

 

In the access control settings > Sector, check the value defined for AVAILABILITY - WARNING. 

Alerte. Trop des entrées par heures.

Warning, too many entries per hour

Peligro. Demasiadas entradas por hora

 

 

Opérateur inconnu

Unknown operator

Operador Desconocido

 

 

Erreur technique

Technical error

Error Técnico

 

Please check with Secutix Support team.

La date de la représentation n'est pas correcte

Wrong performance datetime

Fecha de la sesión incorrecta

 

Check the configuration of the fields ACCES TIME BEFORE EVENT and DURATION in the access control product configuration. You are probably scanning the ticket outside the authorised period.