Organizers currently handle ticket exchanges outside of TIXNGO, relying on the S-360 back-office and ticketshop, which results in a manual and fragmented process. To streamline on-site operations, enhance the user experience, and provide spectators with more flexibility and autonomy, we’re integrating this functionality into TIXNGO. This enhancement will not only simplify management but also unlock new revenue opportunities.

Overview

Ticket Exchange operates similarly to Ticket Resale, meaning that while the exchange process is fully managed by S-360, it can be initiated directly from TIXNGO.

A new “Exchange” button will be visible based on the following configurations: Organizer's Application settings AND Event settings AND Specific ticket rules.
When the spectator clicks the Exchange button, he will be redirected to a dedicated S-360 ticketshop page where he can complete the exchange according to the S-360 sales configuration.

Notes: All sales configurations—including catalog, tariffs, seat categories, contingents, and sales periods—will continue to be managed directly in S-360.

How to activate the Ticket Exchange feature ?

Enable the S-360 Ticket Exchange feature from the organizer settings

From the Application Settings, enable the feature Ticket exchange via S-360 ticketshop (key: ticket.s360.ticketshop.exchange)

Enable or Disable the S-360 Ticket Exchange on an per-Event basis

Enable this feature from the “Edit Event” screen under the “S-360 Integration” tab, specifically in the “Exchange” section.

In this section, you can:


New Exchange keys in the Ticket rules

We’ve introduced two new Ticket Rules parameters to provide greater flexibility and control over ticket exchange configurations

Name

KeyDefault ValueRule
S360 Exchange for any spectators360ExchangeForAnySpectatorFALSE
  • If TRUE, turn ON the Ticket Exchange for any spectator.
  • If FALSE, turn OFF the Ticket Exchange. Exchange button will be hidden.
S360 Exchange for initial spectators360ExchangeForInitialSpectatorFALSE

(warning) For this parameter to take effect, “S-360 Exchange for any spectator” must be set to TRUE.

  • If TRUE, allow Ticket Exchange for initial spectator only. Exchange button is visible for any spectator
  • If FALSE, turn OFF the Ticket Exchange. Exchange button will be hidden.


Wallet behavior

Exchange Button visibility


Event:
Enable S-360 Exchange

Transfer group:
S360 Exchange for any spectator

Transfer group:
S360 Exchange for initial spectator

Exchange b

FALSEN/AN/AHidden
TRUEFALSEN/AHidden
TRUETRUEFALSEAlways visible 
TRUETRUETRUEif current Owner == Initial Spectator → Button visible
if current Owner != Initial Spectator --> Button hidden

Redirection to the ticketshop

By default, the S-360 Ticketshop Exchange URL defined at the event level will be used to redirect spectators to the ticketshop.

However, it is possible to override this URL on a per-ticket basis by adjusting the S-360 injection template and leveraging hidden ticket details metadata.

To configure this, use the following configuration in your S-360 injection template:





Limitations