Welcome to SecuTix Piz Bernina V1
This first 2017 release of SecuTix 360° is all about a great user experience. We've completely redesigned the graphic interface of the ticket shop to make it simpler and more contemporary. The also applies to the new ticket vending machines which combine the concept of the shopping basket with an appealing look and feel also reflected in the dynamic ticket shop window, to upgrade our offerings and delight visitors. We're always looking to expand the functionality of the service, so we're also launching some new integrations based on digital third-party solutions from our partners in technology: cancellation insurance, purchase options, payment by bank transfer – lots of features that allow you to offer your customers innovative services while also giving them as much freedom as possible. Piz Bernina V1 also includes some new expanded reporting domains, bulk import into SAM and a more detailed breakdown of your automated campaigns. Piz Bernina V1 marks the start of a migration of public resources to the AWS cloud, focussing on improved availability and storage capacity.
We've chosen to spotlight the following three ticket vending machines:
Focus on a more contemporary heading theme
We've updated the look of online sales with a new, more contemporary graphic design theme. "Equilibrium" offers users a better balance. We've redesigned the on-screen information for improved impact and a clearer hierarchy, and increased the spacing in the layout between the various elements, providing an enhanced experience for visitors to your ticket shop.
Make the right impression with the dynamic shop window
First impressions count. Visitors to your ticket shop will be captivated the minute they see the dynamic shop window – a bona fide welcome page for your online sales. Impress web users by grouping your products intuitively and choosing your ideal page layout.
New ticket vending machines
Modern, intuitive and flexible – that's the new ticket vending machine in a nutshell. It aims at leveraging the technical debt of the previous version and integrating the latest features of the online ticket shop. It is specially designed with end users in mind, with the introduction of the shopping basket concept and a more modern overall look & feel. Thanks to new state-of-art web technology and centralised configuration screens, setting up a vending machine application has never been so easy.
More new features and functional enhancements
Piz Bernina V1 features even more improved functionality.
There is an update available for the SecuTix Firefox kit including a new communication management method linking your checkouts and peripherals - printers, payment terminals and cash tills. The "Device Manager" application installed alongside Firefox now manages checkout peripheral control. This replaces the applets, which are being discontinued. If you haven't installed the new version yet, please follow the instructions in How do I install the SecuTix kit (Firefox and Device Manager)? [Matterhorn V3]. |
Kiosk sales
- Sell the benefits of your service more easily
- Accelerate service sales (last selection memorised)
- Membership start date amendment
- Information on the amount received from the purchaser and kiosk ticket change (given at the kiosk or by touchscreen sale)
- Seat owner's name when browsing seats
- B2B account validation step now optional
- Navigation between season ticket event sessions on the seating plan
- Authorise contact creation at kiosk without a postal address (Copy)
See all these enhancements in Kiosk improvements (Copy)
Online sales
There are several new online sales features New online sales features (Copy).
- Sliding scale fees: reduce unit price based on quantity
- Improved product profiles and sales
- Online quotes
- Link passes over two seasons
- More robust payment by instalments
- Championship season tickets available with seating plan
All these new features are outlined in New online sales features (Copy).
Reporting
SecuTix Audience Management (SAM)
- SAM | Automatic campaign with suppression of contact-plus link (Copy)
- SAM has learned to count (Copy)
- SAM | Import contact and authorisation criteria (Copy)
Ticket and access control
- Scanning support for new NFC chips such as those used in credit cards. Feature only available on new access check client on Android.
- Postal address printing on BOCA ticket
Community
Sport
- Automatic online sale of seats for upcoming matches (Copy)
- SecuTix reporting tool expanded to take account of the specifics of the sporting environment. In Upgraded reporting (Piz Bernina V1) (Copy) you'll find all the reporting expansions supplied with Piz Bernina V1.
- Partial refunds for a match or performance (Copy)
Simplification
- Improved favourites management
- Recent files listed in the Dashboard
All these new features are outlined in Favourites management and Dashboard enhancements (Copy).
Technical improvements
We are continuously adding enhancements for better performance and stability on SecuTix.
As announced in the last release notes, we're migrating all our customers to Cloud deployment of "consumer" resources. Entirely transparent for you, this migration has lots of advantages:
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Equipment
- Connect your cheque reader in "autonomous" mode without an EPT.
New features thanks to integrated digital solutions from our partners
- Enhanced customer experience:
- Cancellation insurance. This solution from JMM Lloyds, a world leader in insurance services, comes prepackaged with SecuTix and very easy to put in place. The fees are appealing to both end customers and institutions, encouraging customers to purchase tickets early with confidence.
- Purchase options: Along with cancellation insurance, which is activated after payment, you can offer your customers the chance to place an option. These are valid for several days in ticket shop baskets and give your customers more time to decide (and give their friends a headsup.) This is a very popular feature in the transport world. Thanks to our partner Optionizr you can offer your customers options features for the ticketing environment (dynamic option price calculation, automatic expiry reminders, etc).
- Payment by bank transfer: Alongside Ogone: new payment facilities, you can now offer customers SEPA (for the eurozone) or BACS (Great Britain and Ireland) bank transfer payment plans via Slimpay (Copy). This feature is available thanks to deeper integration with Slimpay direct debit.
- New distributor: Classictic, a distributor specialising in classical music and ballet, is now integrated with SecuTix in real time.
- SMS ticket purchase: Our integration with IDMobile is a revolutionary, ultra-simple sales channel. Give your customers the option of purchasing their ticket by SMS, billed direct to their mobile billing account. Are you running a museum with long queues at the kiosks? Imagine the potential of a sign that says "Beat the queues and buy your ticket by sending "Codetbc" to 456"! This feature is currently only available in Switzerland and France.
- Data processor: Following in the footsteps of KulturPlanner, SportsAlliance and Two Circles are now connected to SecuTix. This provides you with a consolidated view of all your institutional data (including non-ticketing data) giving you a basis for more informed analysis and decision making (marketing, pricing, etc.)
- Access control: SecuTix is improving its native interfaces and moving towards third-party access software, namely Fortress GB, the market leader in the UK stadiums and sports sector.
- Reduced fees control: Along with Tr3sc or Carnet Jove (cf fee control integration documentation), it's now possible to offer reduced prices to members of the "Vanguard Club" or SecuTix inter-institutional fee control (Copy).
- CRM: A quasi-realtime bidirectional connector is now available for MS Dynamics CRM
- Payment by distance selling at the kiosk with our service provider Ogone: deeper integration with our payment service provider Ogone (Copy)
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