A secure mobile ticket was injected to the wrong email address? Let your B2B customers take back injected mobile tickets and re-distribute them.



Solution

The B2B distribution features are powerful to allow your B2B customers to autonomously distribute their tickets. However, mistakes are human and correcting them, whether a wrong or misspelled email, is now possible using the take back feature. If a injected secure mobile ticket has not yet been downloaded on a phone, it remains available to be taken back.

Known issue: currently if an injected ticket has ticket holder details set, it cannot be taken back. This restriction will be lifted in the next major release.



Getting started

In the sales channel list of the organization context, open the "Point of sales" screen of a B2B sales channel and click on the "Internet Para

  • "Allow taking back the injected mobile ticket that has not been downloaded" checkbox: this parameter allows activating the feature on that point of sales. Note that unchecking it does not prevent the regular take back feature available for other types of tickets or secure mobile ticket not yet injected.
    IMPORTANT: S360 checks the status returned by the TIXnGO interface to decide whether a ticket can be taken back or not, e.g., if it has be downloaded or transferred. If a ticket has been injected but no information came back from TIXnGO yet, e.g., because the feedback interface did not run, it cannot be taken back yet.

  • "Assign the taken back ticket to a new shipment mode" drop-down: this optional parameter allows defining the shipment mode to which the ticket being taken back should be assigned. Indeed, if the ticket remains in the same shipment mode, it risks being injected again without giving the opportunity to be redistributed. If not shipment is selected, the ticket will remain associated to the same shipment mode.


Note that behind the scenes, a new ticket will be created to invalidate the wrongly injected ticket. The invalidation reason used for this process will be "MOBILE_TAKE_BACK". It is thus very important to add this code to the TIXnGO interface configuration to ensure the newly ticket will not be injected back to the latest owner but to the new cultural contact instead. In the interface General screen, add the custom parameter resetInjectionInvalidationReasons to the Blockchain batch with the value "MOBILE_TAKE_BACK".


This feature is only available in the advanced distribution screen, which can be activated using the following key/value in Advanced tab of the "Internet theme" screen of the point of sales configuration:

  • distribution.list.activateAdvancedView = true