How to get a new Ogone password

First there is two case

1. You forgot your password or you tried too m
2. You didn’t login in the last 31 days. (in ogone the account is disactivated) In this case, the “I forgot my password” will not work and SecuTix needs to do a manipulation in Ogone’s backend.

 Always try to get a new password before creating a support ticket.

Here is the process:

• Go on Ogone url
• Click on Lost your password

• Enter your USERID (user name that you use like "adurgnat") and your PSP in general is always STX follow by the institution code.
• Submit

• Enter the address email that is link to your Ogone’s user
• Submit

You will receive a new password by email. Check also in your spam.

If you didn't get it or is not working create a support ticket assistance.