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Terms of guarantee

...


SecuTix checks with its customers the guarantee and the possible maintenance of the material delivered by SecuTix.
The customer contacts suppliers directly in the event of a hardware defect.

 

...

Equipment

Supplier

Hardware maintenance

Options

PC DELL

Misco

Inmac-wstore

The warranty covers manufacturing defects.

Process :

  • Supplier announcement

  • Phone resolution test

  • On-site intervention at D+1

 

Imprimante à carte

Evolis card printer

ACTS

ACTS®

The warranty covers manufacturing defects.

Process :

  • Sending defective equipment to the supplier

  • Shipping costs

to the charge of

  • supported by the customer

  • Return shipping

to the charge of the

  • costs supported by the supplier

    Repair in 2 to 4 weeks

 Douchette

Barcode scanner 2D

Janipos

EET Europarts

The warranty covers manufacturing defects.

Process :

  • Sending defective equipment to the supplier

  • Shipping costs

to the charge of the customer

  • supported by the customer

  • Return shipping

to the charge of the

  • costs supported by the supplier

    Repair in 2 to 4 weeks

 

PDA

Accès Diffusion pour l'Europe

Dataphone

pour la Suisse

detail below

And for UK : The Barcode Warehouse | Barcode scanners, printers & solutions

The warranty covers manufacturing defects.

Process :

  • Sending defective equipment to the supplier

  • Shipping costs

to the charge of the customer

  • supported by the customer

  • Return shipping

to the charge of

  • costs supported by the supplier

    Repair in 2 to 4 weeks

ACCES DIFFUSION

Garantie standard

Standard warranty: 1

an en retour atelier.

Le client retourne, à sa charge et sous sa responsabilité, le matériel défectueux par transporteur. Le matériel est réparé en atelier dans un délai moyen de 5 jours ouvrés suivant la réception dans les locaux d' Accès Diffusion. Le matériel est réexpédié au client à la charge d' Accès Diffusion en France métropolitaine.

Assistance téléphonique du lundi au vendredi de 8h à 12h30 et de 14h à 17h  (Tél

year in return workshop.

The customer returns, at his expense and under his responsibility, the defective material by carrier. The equipment is repaired in the workshop within an average of 5 working days of receipt in the Access Diffusion premises. The material is returned to the customer at the expense of Accès Diffusion in mainland France.

Telephone assistance Monday to Friday from 8h to 12h30 and from 14h to 17h (Tel: +33 (0) 4.75.65.77.56) - Email:

 

info@accesdiffusion.com

Garantie étendue

Extended warranty: 3

ans en retour atelier

Termes et conditions d'application identiques à la garantie standard

Option Casse Incluse:

  • Boîtiers endommagés
  • Ecrans, films tactiles cassés ou endommagés
  • Claviers cassés ou endommagés
  • Capuchons d'antenne
  • Dragonne
  • Stylet et câble tether

Non couvert:

Remplacement des consommables et/ou accessoires (socles, housses, câbles (alimentation ou synchronisation alimentations) et

Bornes

kafeine

La garantie couvre les pièces et la main d'œuvre, en cas de dysfonctionnement.

Process :

  • Envoi des pièces défectueuses au fournisseur
  • Frais d’envoi à charge du client
  • Frais d’envoi retour à la charge du fournisseur

Réparation en 1 à 2 semaines

 

years in return workshop


Terms and conditions of application identical to the standard warranty

Breakage Option include:

  • Damaged enclosures

  • Screens, broken or damaged touchscreens

  • Broken or damaged keyboards

  • Antenna caps

  • Strap

  • Stylus and cable tether

Not covered:

  • Replacement of consumables and/or accessories (bases, covers, cables (power supply or synchronization power supplies) and batteries)

    ------------------

DATAPHONE

Contrat de maintenance du matériel pour 3 ans, avec couverture casse:
Tous les frais d'entretien, de réparation et de pièces de rechange

Temps de réparation 10 jours après l'entrée chez le fournisseur, 

Assistance téléphonique du lundi au vendredi de 8h à 17h

Exclu du contrat de maintenance:
Accessoires, matériel de consommation et piles

Dommages totaux - Le dommage total se produit lorsque le scanner ou la carte mère, ainsi que deux autres composants tels que l'écran tactile, l'écran, le clavier et le boîtier sont endommagés ou cassés.

Frais d'administration de 40,00 € par réparation

Frais d'expédition
Le client contacte directement le fournisseur

Material maintenance contract for 3 years, with broken cover:
All maintenance, repair and spare parts costs

Repair time 10 days after receipt at the supplier

Telephone assistance Monday to Friday from 8h to 17h

Excluded from the maintenance contract:
Accessories, Consumables and Batteries

Total Damage - Total damage occurs when the scanner or motherboard, as well as two other components such as the touch screen, monitor, keyboard, and case, are damaged or broken.

Administration fee of 40,00 € per repair

Shipping costs
The customer contacts the s

Borne kiosk

kafeine

The warranty covers parts and labor, in case of malfunction.

Process :

  • Sending defective parts to the supplier

  • Shipping costs supported by the customer

  • Return shipping costs supported by the supplier

Repair in 1 to 2 weeks

Webcam

Kafeine

The warranty covers manufacturing defects.

Process :

  • Sending defective equipment to the supplier

  • Shipping costs

to the charge of the customer

  • supported by the customer

  • Return shipping

to the charge of the

  • costs supported by the supplier

    Repair in 2 to 4 weeks

 Détecteur billets

Tickets detector

Kafeine

The warranty covers manufacturing defects.

Process :

  • Sending defective equipment to the supplier

  • Shipping costs

to the charge of the customer

  • supported by the customer

  • Return shipping

to the charge of the

  • costs supported by the supplier
    Repair in 2 to 4 weeks

 

Imprimante à billets Boca

sauf en cas de fourniture des billets par

Thermal ticket printer

DOT

The warranty covers manufacturing defects.

Elle ne comprend pas le remplacement de la tête d’impression considérée comme un élément consommable

 Imprimante à facturette

It does not include replacing the print head as a cunsumable item

except in case of supply of the tickets by DOT Technologie.

Processus 

  • Annonce de renvoi au fournisseur
  • Envoi du matériel défectueux au fournisseur
  • Frais d’envoi à charge du client
  • Frais d’envoi retour à la charge du fournisseur (en France uniquement)

Réparation en 72 heures

Process

  • Supplier return announcement

  • Sending defective equipment to the supplier

  • Shipping costs supported by the customer

  • Return shipping costs supported by the supplier (in France only)

Repair in 72 hours

Receipt printer Epson

Infovalis

The warranty covers manufacturing defects.

Process :

  • Sending defective equipment to the supplier

  • Shipping costs

to the charge of the customer

  • supported by the customer

  • Return shipping

to the charge of the

  • costs supported by the supplier

    Repair in 2 to 4 weeks

 

Touch screen

Ecran tactile

Infovalis

The warranty covers manufacturing defects.

Processus :

  • Sending defective equipment to the supplier

  • Shipping costs

to the charge of the customer

  • supported by the customer

  • Return shipping

to the charge of the

  • costs supported by the supplier

    Repair in 2 to 4 weeks

 

Afficheur client

Client screen for displaying basket

Infovalis

The warranty covers manufacturing defects.

Process :

  • Sending defective equipment to the supplier

  • Shipping costs

to the charge of the customer

  • supported by the customer

  • Return shipping

to the charge of the Janipos

  • costs supported by the supplier

    Repair in 2 to 4 weeks

 

Tiroir-caisse

Cash drawer

EET Europarts

The warranty covers manufacturing defects.

Processus :

  • Sending defective equipment to the supplier

  • Shipping costs

to the charge of the customer

  • supported by the customer

  • Return shipping

to the charge of the

  • costs supported by the supplier

    Repair in 2 to 4 weeks

 

 

Adresse des fournisseurs

 

TPE

Contactis

The warranty covers manufacturing defects.

Processus :

  • Sending defective equipment to the supplier

  • Shipping costs supported by the customer

  • Return shipping costs supported by the supplier

    Repair in 2 to 4 weeks

Supplier contacts

ACTS®

Inès RICOL

Téléphone : 04.78.91.56.86

...

Téléphone (support technique) : 04.78.97.35.57

Fax : 04.78.88.61.90

 

 

Misco

3 allée de la Noisette

BP68

91371 Verrières le Buisson Cedex

FRANCE METROPOLITAINE

Téléphone : 01699321

 

 Inmac-wstore

Email : service.clients@inmac-wstore.com

Téléphone : 01 41 84 46 01

DOT technologie

Sandrine ALZON

e-mail : salzon@dottech.com –

tél : 33 (0)1 48 67 06 22.

 

Centre d’Affaires Paris Nord

Le Continental • BP 352 •

F-93153 Le Blanc Mesnil cedex

France

t : +33 (0) 1 48 67 06 2221 Boulevard NEY, 75018 PARIS

Tél: 01.44.89.89.89 - Fax: 01.44.89.89.90 

e : info@dottech.com

http://www.dottech.com 

Infovalis

www.infovalis.com

11 allée de la Hardt | ZAC Dietwiller-Schlierbach | 68440 DIETWILLER

Tél : 0950 155 160 | Fax : 0955 155 160

 

Janipos France

173, rue Léon Jouhaux

78500 Sartrouville(numéros à controler)
Tél : 03.89.501.602

EET Europarts France

38, rue de Mozart

92110 Clichy

Tel: +33 01 39 15 92 30

Fax: +33 01 39 15 56 61

email: adv@janipos.com Cette adresse email est protégée contre les robots des spammeurs, vous devez activer Javascript pour la voir.

www.janipos.com

 

Kafeine1 41 27 48 50

email: info@eeteuroparts.fr

https://www.eetgroup.com/fr-fr

Compte client ID : cecile.boyer@secutix.com

Compte client MP: 24Londres$

KAFEINE

KAFEINE DEVELOPPEMENT

10 Rue du Galibier

...

sereno.christophe@wanadoo.fr 

Accès diffusion

GROUPE ACCES DIFFUSION
ZI les Espinets - 07000 St Julien en St Alban
Tél : +33 (0) 4.75.65.77.56
Email : info@accesdiffusion.com 

Dataphone

DATAPHONE AG

Schaffhauserstrasse 611

...

Tél : +41 (0) 44 200 40 40
Email : info@dataphone.ch

Entity

Supplier

Adress

Company number

VAT ID

Contact Person

Phone Number

contact person and e-mail

Secutix SA (France)

DSIA

16 rue de la Petite Sensive BP 82715, 44327 Nantes Cedex 3

R.C.S. Nantes 401 946 694

N° Siret 401 946 694 00015

Olivier Bernard

0033 (0)6 20 45 44 54

olivier.bernard@dsia.com

SecuTix Deutschland GmbH

proLogistik GmbH

Fallgatter 1, 44369 Dortmund

HRB 33822

DE342059808

Melanie Söte

0049 (0) 231 5194-0

m.soete@prologistik.com

SecuTix Limited

proLogistik GmbH

Fallgatter 1, 44369 Dortmund

HRB 33822

DE342059808

Melanie Söte

0049 (0) 231 5194-0

m.soete@prologistik.com

SecuTix S.r.l. 

proLogistik GmbH

Fallgatter 1, 44369 Dortmund

HRB 33822

DE342059808

Melanie Söte

0049 (0) 231 5194-0

m.soete@prologistik.com

Secutix Iberia S.L.

proLogistik GmbH

Fallgatter 1, 44369 Dortmund

HRB 33822

DE342059808

Melanie Söte

0049 (0) 231 5194-0

m.soete@prologistik.com

Secutix B.V

proLogistik GmbH

Fallgatter 1, 44369 Dortmund

HRB 33822

DE342059808

Melanie Söte

0049 (0) 231 5194-0

m.soete@prologistik.com

SecuTix FL, LLC

Dataphone USA Ltd

24 Pleasant Garden Rd, Canton MA02021

308922878

111000614

Rezon Derguti

0041 44 200 40 40

r.derguti@prologistik.com

SecuTix FL, LLC

Dataphone USA Ltd

24 Pleasant Garden Rd, Canton MA02021

308922878

111000614

George Klidas

001 1 615 891 1138

george.klidas@dataphone.com

For more than 15 device for the same customer the contact for every geo is :

Stefano​​​​ Desiderio

Managing Director Hardware

S.Desiderio@prologistik.com

Phone +41 44 200 40 41

Mobile +41 79 349 65 14

proLogistik Schweiz AG | Schaffhauserstrasse 611 | CH‑8052 Zürich
www.prologistik.com

​Member of proLogistik Group

Contactis

Contactis

13, rue Gutenberg    

91620 NOZAY

Service support: Tel: 0825 825 902

hotline@contactis.com / hotline@mojovida.fr

Le service support est atteignable de 9h-20h les jours ouvrés

Tél : 01 69 63 29 19

Contacts directs : christophe.mesny@mojovida.fr / stephan.seyres@mojovida.fr

Skidata France

Assistance téléphonique (Hotline) et télémaintenance (5 jours / 7 - 8h30-18h).

Les coordonnées du support technique SKIDATA :