...
PEAK PROTECT+ Performance Pack Description
Overview of the Package
By default, SecuTix SECUTIX guarantees to each client a combined base access rate across all client’s ticketshops Ticketshops measured in ACS (see glossary below). However, in certain cases such as peak periods or high-intensity sales, this standard access rate might be insufficient to meet the client’s business needs.
PeakProtectPEAK PROTECT+ pack is SecuTix SECUTIX's solution tailored to address these requirements for clients running S360 platform on a shared slot. This package is structured as a base package sold on a yearly basis, with the option to further enhance the access rate with a MAX option, available on a per-sale event basis.
...
PEAK PROTECT+ Scope of Service
The PeakProtectPEAK PROTECT+ base package is designed to support a greater number of concurrent users on ticket shop portals, both on a permanent basis and during pre-scheduled sales, at an accelerated rate. Specifically, it includes:
...
Any client using S360 platform is eligible for PeakProtectPEAK PROTECT+ Base Package.
Should SecuTix SECUTIX fail to achieve or sustain the base or boosted rates as described during a sale, the client is entitled to a refund equivalent to the monthly base package fee.
The MAX SALES SPEED Option
Tailored to support the most intensive sales, the MAX op
A scaled-up infrastructure to ensure optimal system performance.
Access to a dedicated team of SecuTix SECUTIX experts for analyzing, preparing, and monitoring the sale event.
For simple products, a guaranteed sales rate of 10 ACS.
...
Only clients who have purchased PeakProtectPEAK PROTECT+ Base package are eligible for the MAX option.
Should SecuTix SECUTIX fail to achieve or sustain the MAX option rate as described, the client is entitled to a refund equivalent to the MAX option price.
At any point, the ACS rate used in measuring the base package and MAX option services, corresponds to the sum of the ACS rates of all the client ticketshopsTicketshops.
Limitations in liabilities
Failure to provide the additional performances included in this package do not give rise to any additional compensation outside those outlined in the scope of service.
Reduced ACS rates applied to protect any client-specific integration not contracted through SecuTix SECUTIX are not covered by the compensation agreement.
Refunds will not be available if the access rates described in the terms of service are not reached due to third-party components delivered by a provider other than SecuTix SECUTIX (e.g. payment gateway).
Glossary
· ACS (access “access tokens per secondsecond”): the number of individual user tokens authorized to enter the ticketshopTicketshop, per second.
· Scheduled sale: a pre-announced sale, with a planned ticketshop Ticketshop closure and purge.
· Simple product: Any product sold through S360 platform that are not packages, season tickets, visit passes, product products requiring seat map usage.
...