For
The seats are locked because of different reasons - in order to make it easy to manage them, new improvements have been adapted with following purposes:
- Supporting team can unlock seats directly from Institution context.
- Have more information on the lock seats (Seat details, Order contact) in order to prevent the case happens again afterward
Unlock seats from Institution context
The idea of unlocking seats does not change: abandon the orders that contains locked seats to make them available again for sales (Institution - Tools - Support - List orders).
Abandon orders at Institution context is already supported. To search only orders concerning locked seats, a new filter is created:
*Abandon orders is only visible in support mode by enabling special cookie