If your organizer does not use S-360 to inject and manage tickets, TIXNGO provides another solution which is CSV injection to allow the organizer to inject up to 20'000 tickets at a time.
Inject tickets by CSV file
- Get an example template
Go to CSV Injection > Click CSV template at section 02
The minimal template contains all mandatory values that you need to inject tickets successfully to TIXNGO.
The full template contains all possible values that you can provide when injecting tickets to TIXNGO.
- Upload CSV file
Go to CSV Injection > Choose file > Submit
What you should know:
General set-up: 
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- Minimal Required Fields Template (CSV Minimal Template): Contains the minimum required fields.
- Complete Template (CSV Full Template): Includes all possible ticket fields to assist with CSV setup.
- Multilingual Template (CSV Full Template for Multilingual): Supports injecting with multilingual option.
- With these 3 templates, please exclude "injection" from the file name to avoid any error
- When using the Multilingual option, please ensure that you save your CSV file with the suffix "-multilingual".
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- The CSV file must be encoded in UTF-8 to make sure your data format is valid
- Instead of leaving unused columns empty, please delete them from the file. These empty cells will cause the errors of wrong formatting.
- When saving your CSV file using
- By ensuring that quotation marks are not doubled, you can prevent potential errors during the file upload process. To avoid this problem, follow these steps after saving the CSV file:
- Open the CSV file using a text editor or spreadsheet software.
- Search for any instances where quotation marks are doubled ("").
- Remove the duplicate quotation marks, leaving only single quotation marks (").
- Save the modified CSV file.
Tracking status: 
- On this page, you will find a comprehensive list of all CSV injection jobs sent by the organizer, along with their respective statuses (COMPLETED/FAILED/IN PROGRESS).
- It is essential for organizers to review the output file to verify the actual status of each injected ticket, whether it is ACCEPTED or REJECTED
- Both the uploaded CSV file and the output file are available for download. The output file provides detailed information about the status of injected tickets, including any associated errors in case of failures.
- For more details on each field of the file, please check here for better understanding.
Understand each fields in CSV:
online activation method is only available if allow.activation-method.online = true, by default this setting key was set to false. TIXNGO mobile app supports offline activation perfectly, and we do not recommend using this activation method that requires our spectators must stay online during the gate opening.
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Date Format: 2022-12-12T16:11:00Z
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Specific "key-value" fields provided to Organizer for special information about the event.
For now we handle the reserved keys below. You can override all those keys if you put them (same name, case sensitive) in the ticket details hidden section of the ticket.
Reserved Keys :
BARCODE_SIZE: value = Size of the barcode display on the Ticket (16 < x < 32) [mm]
BARCODE_POSITION: value = Position of the barcode on the Ticket (LEFT, CENTER, RIGHT)
RESALE_TICKETSHOP_URL: value = URL of ticket shop that use to resale a ticket (must include http or https)
CANCEL_RESALE_TICKETSHOP_URL: value = URL of ticket shop that use to cancel a ticket (must include http or https)
prohibited_items_image: value = URL of the prohibited items image
prohibited_items_link: value = URL of the prohibited items link
sponsorImage: value = URL of the sponsors image
sponsorLink: value = URL of the sponsors link
seat_map_image: value = URL of the seat map image
seat_map_link: value = URL of the seat map link
- enable_covid_check: value = Enable or Disable COVID check functionality for given event
EVENT_NUMBER: value = number of the event
...
[{"key": "BARCODE_POSITION", "value": "CENTER"},{"key": "CANCEL_RESALE_TICKETSHOP_URL", "value": "https://ticketshop.secutix.com/account/tickets?cancelResaleTicketId="}, {"key": "RESALE_TICKETSHOP_URL", "value": "https://ticketshop.secutix.com/account/resale/resellTickets?ticketIds="}]
...
Free "key-value" fields usually used to define extra information (Displayed on the "back" of the Ticket).
Reserved Keys :
file_id : optional field set by the Organizer at injection.
...
[{"key": "File", "value": "123"},{"key": "Special Note", "value": "No Re-Entry"}, {"key": "Parking", "value": "Included"}]
...
Free "key-value" fields usually used to add hidden information, ex: used between Organizer and TIXnGO (Not displayed on the Ticket).
Reserved Keys :
transfer_extra : optional field set by the sender during a ticket transfer in transferOrder.extra
background_color : optional field set by the Organizer at injection. Define the background color of the ticket.
hosp_room: optional field set by the Organizer at injection. Define the hospitality room of the ticket.
show_price: optional field set by the Organizer at injection. Define to show or not show the price on ticket extra
at_icon: optional field set by the Organizer at injection. Define to show extra icon on the top-left of ticket layout
ticketDetailMainNotInBoxes: optional field set by the Organizer at injection. Define how many fields (of ticketDetails.main) that will not stay in boxes (count from the last one)
specialColor: optional field set by the Organizer at injection. Define the horizontal stripe color on QRcode part ticket layout
Furthermore, you can override the all the event.metadata keys on a per ticket level.
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[{"key": "background_color", "value": "#010101"},{"key": "show_price", "value": "false"}, {"key": "ticketDetailMainNotInBoxes", "value": "2"}]
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Status | ||||||
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Initial spectator's first name.
...
Michael
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Ticket Holder's email.
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transferRules.keepOneAtInjectInGroupId
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If your organizer does not use S-360 to inject and manage tickets, TIXNGO provides another solution which is CSV injection to allow the organizer to inject up to 20'000 tickets at a time.
Inject tickets by CSV file
Get an example template
Go to CSV Injection > Click CSV template at section 02
The minimal template contains all mandatory values that you need to inject tickets successfully to TIXNGO.
The full template contains all possible values that you can provide when injecting tickets to TIXNGO.
Upload CSV file
Go to CSV Injection > Choose file > Submit
...
What you should know:
General set-up: 
CSV File Specifications:
Maximum tickets per CSV file: 20,000 tickets
The CSV file must be encoded in UTF-8.
All dates must follow the RFC3339 standard for date and time.
Template Options:
Minimal Required Fields Template (CSV Minimal Template): Contains the minimum required fields.
Complete Template (CSV Full Template): Includes all possible ticket fields to assist with CSV setup.
Multilingual Template (CSV Full Template for Multilingual): Supports injecting with multilingual option.
With these 3 templates, please exclude "injection" from the file name to avoid any error
When using the Multilingual option, please ensure that you save your CSV file with the suffix "-multilingual".
If you failed to inject your CSV file, check out some points below to figure out what's the rootcause:
The CSV file must be encoded in UTF-8 to make sure your data format is valid
Instead of leaving unused columns empty, please delete them from the file. These empty cells will cause the errors of wrong formatting.
When saving your CSV file using Excel, please be cautious of a common issue where quotation marks ("") may be doubled. This duplication can cause errors when uploading the file.
By ensuring that quotation marks are not doubled, you can prevent potential errors during the file upload process. To avoid this problem, follow these steps after saving the CSV file:
Open the CSV file using a text editor or spreadsheet software.
Search for any instances where quotation marks are doubled ("").
Remove the duplicate quotation marks, leaving only single quotation marks (").
Save the modified CSV file.
Tracking status: 
On this page, you will find a comprehensive list of all CSV injection jobs sent by the organizer, along with their respective statuses (COMPLETED/FAILED/IN PROGRESS).
It is essential for organizers to review the output file to verify the actual status of each injected ticket, whether it is ACCEPTED or REJECTED
Both the uploaded CSV file and the output file are available for download. The output file provides detailed information about the status of injected tickets, including any associated errors in case of failures.
For more details on each field of the file, please check here for better understanding.
Understand each fields in CSV:
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