MySlot Pack Terms and Conditions
Overview of the Package
As a cloud-hosted SAAS solution, the infrastructure and services supporting SecuTix products are in general shared across our client base. For a number of reasons, clients may require a higher level of control on data residency, data isolation and software release cycles. The MySlot package is the SecuTix offering covering this need, by providing dedi
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Value proposal | Default | MYSLOT PACK XL | MYSLOT PACK XXL | |
|---|---|---|---|---|
BASE PACKAGE | 100% OF SLOT CAPACITY (S360 and S-Mobile) Reduces the risk of a shared tenant architecture issues. | Not available | Included | Included |
DATA RESIDENCY (S360 and S-Mobile) Choose the location of your data among the SecuTix and S-Mobile available regions. | Not available | Included | Included | |
RELEASE CYCLE MANAGEMENT (S360 and S-Mobile) With MYSLOT PERF PACK the customer can decide to postpone by a maximum of 4 weeks a patch or a release. This possibility is useful to provide an additional stability to secure major events. | Not available | Included | Included | |
BOOSTED ONLINE SALES SPEED (S360) SecuTix Ticketshops are safeguarded 24/7 from overload. In case of high demand, the system queues additional users automatically. The MYSLOT PERF PACK enhances the default access rate (ACS rate established in PKP across all Ticketshops of the customer), supporting greater load without creating a queue. Premium access to cloud expert. | 1 ACS | Base rate: 4 ACS (all products) Scheduled event (for simple products*): 8 ACS | Base rate: 6 ACS (all products) Scheduled event (for simple products*): 10 ACS | |
UNLIMITED API USAGE (S360) Access to all Platform API, connection with partners, webhook, | Available through | Included (unlimited) | Included (unlimited) | |
OPTIONS | MAX POWER (S360) See PEAK PROTECT+ PACK and OPEN API PERF PACK for a description | Available through and OPEN API PERF PACK | ≥ 12 ACS + API best effort per chunk of 3 days, for simple products* | ≥ 20 ACS + API best effort per chunk of 3 days, for simple products* |
(*) See glossary below
MySlot Scope of Service – Base Package
The MySlot base package contains all data & service isolation features and provides a baseline boosted performance level.
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The MAX POWER Option
Tailored to support the most intensive sales, the MAX POWER option offers a comprehensive solution for clients facing exceptional demand during sale events. It is purchased on a per-sale basis and provides:
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At any one point, the ACS rate used in measuring the base package and MAX option services, corresponds to the sum of the ACS rates of all the client Ticketshops.
Limitations in liabilities
Failure to provide the additional performances included in this package do not give rise to any additional compensation outside those outlined in the scope of service.
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Refunds will not be available if the access rates described in the terms of service are not reached due to third-party components delivered by a provider other than SecuTix(e.g. payment gateway).
Term and Termination
The MySlot package is purchased for a fixed term of twelve months from the date of purchase. Should the client wish to terminate the agreement before the end of the twelve-month term, they will be required to fulfill payment obligations for the entirety of the twelve-month period.
Glossary
ACS (access tokens per second): the number of individual user tokens authorized to enter the Ticketshop, per second.
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